Reference

Terms Conditions That Govern Your matahitam Account

These terms set out how your account operates, what we expect from you, and what you can expect from us. They cover deposits through DANA, OVO, and GoPay, withdrawal verification, account access on mobile, and how disputes are handled — all subject to applicable…

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matahitam Terms Conditions That Govern Your matahitam Account
RIGHTS AND DATA HANDLING

How We Protect Your Data and Account Under These Terms

These terms commit us to specific data-handling and account-security practices. Below is how we meet that commitment across six areas that matter most when you hold an account with us and transact through DANA, OVO, or GoPay.

Data Collection Scope We collect only what the platform needs to operate your account: identity details at registration, transaction records, device and session metadata, and communication logs. We do not sell personal data to third parties or use it for purposes outside platform operation and compliance.
Cookie Usage Cookies maintain your session, remember device preferences, and help us detect irregular login patterns. You can manage cookie preferences through your browser settings. Disabling session cookies may require you to log in each visit.
Account Security Measures Every login triggers OTP verification sent to your registered mobile number. Withdrawal requests above your daily threshold require secondary confirmation. We lock accounts automatically after repeated failed authentication attempts and notify you through your registered contact method.
Data Retention Period Account data is retained for the duration of active membership plus a period required by applicable regulations after closure. Transaction records follow financial-reporting retention rules relevant to your jurisdiction. You may request details on what is retained via support.
Your Right to Request Changes You can ask us to correct inaccurate personal data, export a copy of your account records, or delete non-essential data — subject to regulatory retention requirements. Submit requests through live chat or email; we respond within a reasonable timeframe stated in our reply.
Who Handles Your Data Our operations team and authorised payment processors (including DANA, OVO, GoPay providers) access data strictly to process transactions and verify identity. No external marketing partners receive your information without separate, explicit consent from you.
POLICY CONTACT PATHS

Where to Reach Us About These Terms

If any clause is unclear or you want to exercise a right under these terms — account closure, data access, payment dispute — reach us through the channels below. We handle policy-related queries with priority routing so your request reaches someone who can act on it, not a generic queue.

Live Chat Open the chat widget from any page on mobile or desktop. Policy queries are tagged and routed to the account-care team. Expect a response within the same session for straightforward requests; complex cases may require a follow-up via email.
Email Support Send your request to the address shown in your account settings. Include your registered username and a brief description. We use email for cases that need documentation — payment disputes, identity verification issues, or formal data requests under these terms.
Account Settings Panel Some actions — like updating contact details, toggling communication preferences, or initiating an account closure — can be done directly from your settings panel without contacting support. Changes apply after you confirm via OTP sent to your registered number.

Common Questions About These Terms & Conditions

Below are answers to the questions we hear most often about account terms, payment conditions, and your rights. Each answer is specific to matahitam policy — not generic legal language.

We assess the severity first. Minor breaches — like a forgotten verification step — result in a temporary hold and a support prompt. Serious violations, such as operating multiple accounts or submitting fraudulent payment requests through DANA or OVO, may lead to permanent account closure and forfeiture of remaining balance.

We post revised terms on this page whenever changes occur. Where practical, we also send a notification to your registered email or mobile number. Continuing to use your account after the update counts as acceptance. If you disagree, you can close your account and withdraw cleared funds.

Open your account settings panel, select the closure option, and confirm via OTP. Any remaining balance goes through the standard withdrawal verification process — typically back to your last-used payment method, whether that is GoPay, DANA, or bank transfer. Once closed, the account cannot be reactivated.

Yes. The terms apply identically regardless of whether you access matahitam from a mobile browser, a desktop browser, or a saved home-screen shortcut. No separate agreement exists for different devices — one account, one set of terms covering all access points.

You can request a copy of your stored data, ask for corrections to inaccurate details, or request deletion of non-essential information. Regulatory retention rules may prevent immediate deletion of transaction records. Submit any data request through live chat or the support email listed in your settings.

If a deposit via DANA, OVO, or GoPay does not reflect in your account wallet, open a support ticket with the transaction reference. We cross-check with the payment processor. Confirmed discrepancies are credited back. Disputes must be raised within the timeframe stated in your transaction history.

Yes. Each promotional offer carries its own specific conditions — wagering requirements, eligible games, validity period — but those conditions exist within the framework of these overarching terms. If a conflict arises between a promo condition and these terms, these terms take precedence.

These terms are subject to the laws applicable in your jurisdiction. Platform availability depends on local law and eligible regions. We do not make representations about legality in any specific location. It is your responsibility to confirm that accessing the platform is permitted where you reside.

No. Each account is personal and non-transferable. Sharing credentials violates these terms and may result in immediate suspension. If you suspect someone else has accessed your account, contact support immediately so we can lock it and initiate the verification recovery process.

You can save this page directly from your browser or request a formatted copy via our support email. We keep a version history so if you need to reference the terms that were active on a specific date — for example during a disputed transaction — our team can provide that version.

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