Reference

How We Handle Your Data and Rights

We keep this straightforward. Our legal position covers how your account data moves through our systems, what cookies do on your device, and what rights you hold over information tied to your profile.

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POLICY CONTACT PATHS

Reach Us About Legal or Data Queries

Questions about how we handle your information or what rights you can exercise deserve a clear route to our team. We keep three channels open so you can reach us through whichever suits your schedule, whether you need a data export, a correction or a deletion request processed against your account.

Live Chat Available directly inside your account dashboard. Tap the chat icon, select the data or legal category, and a support agent picks up your query. Expect a confirmation reference number sent to your registered contact method within the same session.

Email Channel Send your request to our support address listed in your account settings. Include your registered display name and the specific action you need, whether that is a data export, a correction to stored details, or full account closure under your legal rights.

In-App Request Form Under account settings you will find a structured form for legal and data requests. Fill in the fields, attach any supporting documents, and submit. Our team processes these within the timeframe stated on the form confirmation screen.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We operate with a clear internal standard for every piece of data tied to your account. Below, six areas explain exactly what we do, how long we keep things, and how you exercise control. Each one connects to a real step you can take inside your account or through our support channels.

Data Retention Period

We hold active account data for the duration of your membership. After account closure, records tied to financial transactions are retained for the period required by applicable regulations before secure deletion. Non-financial profile data is purged sooner.

Cookie Scope

Session cookies expire when you close your browser. Persistent cookies used for fraud detection last up to ninety days. You control both through your device browser settings. Clearing them logs you out but does not affect stored account balances or history.

Account Security Layers

Your login uses a one-time code sent to your registered number each session. Withdrawal requests require a secondary confirmation step through your linked DANA, OVO or GoPay wallet app, ensuring that only the verified wallet holder can move funds out.

Data Export Rights

You may request a full export of the personal data we hold on your account. Submit the request through the in-app form or live chat. We compile the export in a standard readable format and deliver it to your registered contact within the stated processing window.

Correction and Deletion

If stored details are inaccurate, you can request a correction at any time. Full deletion requests are honoured subject to regulatory retention obligations on financial records. Non-financial personal data is removed promptly once verified.

Who Receives Your Data

Your transaction data passes only to the payment processor handling your DANA, OVO or GoPay transfer and to our internal verification team. No marketing partners, no third-party analytics vendors, no data brokers receive identifiable account information from us.

Jurisdiction, Data and Your Wallet Activity

matahitam Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our service is accessible where local law permits it. We do not make claims about universal availability, and your eligibility depends on applicable regulations in your region within Indonesia. When you fund your account through DANA, OVO or GoPay, transaction records are retained for verification and

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dispute resolution. We store only what we need: your chosen display name, verified contact method, wallet identifiers linked to deposits, device fingerprint for session security, and gameplay logs relevant to any pending withdrawal review. We do not sell or lease personal data to third parties for
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marketing. Aggregated, anonymised usage data may inform internal product decisions, but nothing traceable to your individual account leaves our infrastructure without a lawful request or your explicit written consent. Cookie files placed on your device serve session continuity and fraud prevention. You can clear them through
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your browser or mobile settings at any time, though doing so may require you to re-authenticate on your next visit. Withdrawal verification exists to confirm that the person requesting funds matches the account holder. This involves cross-referencing your registered e-wallet details with the outbound payment instruction.
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If a mismatch is detected, our team pauses the request and reaches out through your registered contact method before proceeding. Players in Depok and across other regions receive the same data-handling standard. We update this framework periodically and note the revision marker at the foot of
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this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Rights and Our Policies

These cover the questions our support team fields most often around data, account rights, cookies and regional access. Each answer points you toward the specific action or channel that resolves it.

We store your chosen display name, verified phone number, linked e-wallet identifiers for DANA, OVO or GoPay, device fingerprint for fraud prevention, and gameplay logs relevant to transaction disputes. We do not collect government ID unless a specific verification trigger requires it.

Yes. Submit a deletion request through live chat or the in-app form. Financial transaction records are retained for the regulatory minimum period, but all other personal data, including your display name and contact details, is removed once the request is verified.

Session cookies keep you logged in during a visit. Persistent cookies flag unusual login patterns for fraud detection and expire within ninety days. Neither type stores your payment credentials. You can clear them from your browser settings without affecting your balance.

Only our internal verification team and the relevant payment processor see identifiable transaction data. It is used solely for withdrawal matching and dispute resolution. No external marketing or analytics service receives this information from us.

Access depends on local law and eligible regions. We do not claim universal availability. If regulations in your area restrict access, the platform may not be reachable. We update regional availability as legal frameworks evolve.

Open live chat or submit a correction request through the in-app form under account settings. Specify which detail needs updating, provide supporting context, and our team processes the change after verifying your identity through your registered contact method.

A pause means the outbound wallet details did not match your registered e-wallet on file. Our team contacts you through your registered number to confirm the request. Once confirmed, the withdrawal proceeds to your DANA, OVO or GoPay wallet.

No. We do not sell, lease or provide identifiable personal data to advertisers, data brokers or third-party marketing platforms. Aggregated and anonymised usage statistics may inform our own product decisions, but nothing traceable to you leaves our systems.

Request a data export via live chat or the structured form in account settings. We compile your records into a readable format and deliver it to your registered contact method. The processing window is stated on the confirmation screen after submission.

We update our policies as regulations or internal practices evolve. A revision marker at the bottom of this page shows when the last change was made. Material updates that affect your rights are communicated through your registered contact method before they take effect.

How We Handle Your Data and Rights

Reach Us About Legal or Data Queries

Data Handling, Cookies and Account Security

Data Retention Period

Cookie Scope

Account Security Layers

Data Export Rights

Correction and Deletion

Who Receives Your Data

Common Questions About Your Rights and Our Policies

01 What personal data does matahitam store when I open an account?

02 Can I request deletion of my account and all associated data?

03 How are cookies used on my device?

04 Who can see my DANA, OVO or GoPay transaction history?

05 Is the platform available everywhere in Indonesia?

06 How do I correct inaccurate information on my account?

07 What happens if my withdrawal is paused for verification?

08 Does matahitam share data with advertisers or third parties?

09 How do I get a copy of all data you hold on me?

10 Will this legal framework change, and how will I know?

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