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How We Handle Your Privacy at matahitam

We collect only what we need to run your account, process your DANA, OVO or GoPay transactions, and keep your wallet secure.

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PRIVACY HELP CHANNELS

Reach Us About Your Data Anytime

If you have a question about how your information is stored or want to submit a data request, our support paths are open. We handle privacy queries with the same priority as account or payment issues — your data concerns are not secondary.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around what you actually need: clarity on what is stored, confidence that access is controlled, and a clear path to make changes. Below are the specifics of how each layer of your information is treated within our systems.

Data Collection Scope

We collect your registration details, payment method identifiers for DANA, OVO or GoPay, device fingerprints and session logs. We do not record gameplay keystrokes or screenshot your device. Collection stops at what is operationally necessary.

Cookie and Tracking Use

Session cookies keep you logged in and remember your language preference. Analytics cookies help us understand which sections load slowly so we can fix them. You can clear cookies from your browser settings at any time without losing account data.

Account Security Measures

Your password is hashed and never stored in readable form. Payment confirmations require your e-wallet PIN on the DANA, OVO or GoPay side — we never see that PIN. Failed login attempts trigger temporary locks and an alert to your registered email.

Data Retention Period

Transaction records are retained for the minimum period required by applicable local regulations. If you close your account, personal identifiers are anonymised after the retention window expires. You can request early deletion where law permits.

Third-Party Sharing

Payment data is shared only with the processor completing your transaction — DANA, OVO or GoPay. We do not pass personal information to marketing networks, data brokers or any entity unrelated to running your account and processing payouts.

How to Request Changes

Send a data-access or deletion request via live chat or email. Specify your account email and what you need — full data export, a correction, or account-linked deletion. We confirm action within a reasonable timeframe and notify you once complete.

What This Privacy Policy Covers

matahitam Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to every interaction you have with our platform — from the moment you open an account through to your last withdrawal. We process personal information such as your name, email address, phone number and payment identifiers when you deposit via DANA, OVO

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or GoPay. We also collect device and session data (IP address, browser type, screen resolution) to protect your account from unauthorised access and to improve how the platform works on your phone or desktop. Transaction records are kept for the period required by applicable regulations in
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your jurisdiction; availability of our services depends on local law and eligible regions. We do not sell your personal data to advertisers or unrelated third parties. Data shared with payment processors is limited strictly to what those processors need to complete your deposit or withdrawal. If
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you access our sportsbook or live casino sections, your activity within those areas is logged for account-integrity purposes, not for profiling or resale. Cookie usage is detailed in the trust section below. Players in Depok and across Indonesia interact with the same data-handling standards regardless of
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which e-wallet they prefer. You can contact our support channels at any time to ask what data we hold on you, request corrections, or ask for deletion where legally permitted. We update this policy when our data practices change and notify you via your registered email.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data and Privacy

These are the questions we hear most from account holders about how their personal information is handled. Each answer addresses one specific aspect of our privacy practices so you get a clear picture without reading the entire policy document.

We collect your name, email address, phone number and the e-wallet identifier you use for deposits (DANA, OVO or GoPay). Device information like IP address and browser type is also logged for account security purposes.

Payment data goes only to the processor completing your transaction — for example DANA or OVO. We never pass your financial identifiers to advertisers, analytics firms or any third party not directly involved in settling your deposit or withdrawal.

Open live chat or send an email request specifying your registered account email. Ask for a full data export and we will compile everything linked to your account — registration info, transaction history, session logs — and deliver it to your inbox.

Yes. Submit a deletion request through live chat or email. Once the legally required retention period for transaction records has passed, all personal identifiers tied to your account are permanently anonymised or removed.

We use session cookies for login persistence and analytics cookies to track page-load performance. You can disable or clear them through your browser settings. Disabling session cookies means you will need to log in each time you visit.

Your password is cryptographically hashed before storage — we never keep it in readable text. Even our internal team cannot view your actual password. If you forget it, you reset through your registered email; we cannot retrieve the old one.

No. Your activity across slots, live casino tables, the sportsbook and crash games all sits under one account profile. We do not create shadow profiles or segment your behaviour into separate marketing datasets.

We adjust retention periods and handling procedures to stay within applicable local law. If a regulatory change affects how we process your data, we notify you at your registered email before any new practice takes effect.

We send account-related communications — transaction confirmations, security alerts, policy updates — by default. Promotional messages require your opt-in. You can withdraw marketing consent at any time from your account notification settings.

Go to account settings inside your dashboard. Update the field you need and confirm with your current e-wallet PIN or email verification. The change propagates across all our communication and payment systems immediately.

How We Handle Your Privacy at matahitam

Reach Us About Your Data Anytime

How We Protect and Manage Your Information

Data Collection Scope

Cookie and Tracking Use

Account Security Measures

Data Retention Period

Third-Party Sharing

How to Request Changes

Common Questions About Your Data and Privacy

01 What personal data does matahitam collect when I open an account?

02 Do you share my payment details with anyone outside your platform?

03 How can I see what data you hold on me?

04 Can I delete my account and all associated data?

05 What cookies does this site use and can I disable them?

06 How is my password stored?

07 Does accessing the sportsbook or live casino create a separate data profile?

08 What happens to my data if local regulations change?

09 Will you ever use my data for marketing without asking?

10 How do I update my phone number or email on file?

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